About the job
"What we do makes a difference in people’s lives, delivering peace of mind through asset protection and risk mitigation."
About Us
We are dedicated to ensuring the reliability and performance of the LotWitness system, which provides critical asset protection. We are seeking a proactive and detail-oriented LotWitness Health Monitoring Specialist to join our team. In this role, you will monitor system health, troubleshoot technical issues, and collaborate with cross-functional teams to optimize functionality and deliver exceptional service.
Key Responsibilities
System Monitoring and Maintenance
- Continuously monitor the health and performance of LotWitness assets.
- Conduct regular assessments to identify potential issues or areas for improvement.
- Maintain data integrity by ensuring all data is accurately captured and stored.
Camera Setup and Configuration
- Set up and configure cameras for optimal performance within the LotWitness system.
- Implement masking and upload audio files to enhance system functionality.
- Manage audio schedules for effective monitoring.
Troubleshooting and Support
- Diagnose and resolve technical issues related to the LotWitness system.
- Provide timely support to users experiencing platform difficulties.
- Collaborate with IT and development teams to implement fixes and system improvements.
Reporting and Documentation
- Maintain detailed documentation of system performance, incidents, and resolutions.
- Generate regular reports on system health and usage metrics for management review.
- Identify trends and recommend enhancements to improve functionality.
Collaboration and Communication
- Work closely with cross-functional teams to ensure seamless integration of LotWitness with other systems.
- Utilize tools like ZOHO and AI-Rgus for task management and reporting.
- Communicate system updates, maintenance schedules, and relevant changes to stakeholders.
Competencies
- Strong Communication Skills
- Attention to Detail
- Teamwork Orientation
- Cultural Awareness
- Effective Time Management
What We Offer
- Generous benefits for full-time employees
- Paid holidays and time off
- A collaborative and supportive team culture
Culture Fit
We value individuals who are analytical, detail-oriented, and process-driven. The ideal candidate is comfortable working independently and has the ability to lead a team to achieve results.