eCommerce Data Analyst

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

The eCommerce Data Analyst plays a crucial role in supporting daily operations, troubleshooting issues, driving process improvements, and enhancing efficiency within Consumer Commerce Solutions. Key responsibilities include Accounts Receivable and Order Management, tracking production failures, supporting Extended Service Plan operations, and contributing to testing and project initiatives.

This is an on-site position located in Louisville, KY.

Position

eCommerce Data Analyst

Location

USA, Louisville, KY

How You'll Create Possibilities

Job Responsibilities:

Consumer Commerce Operations Support

• Manage daily Accounts Receivable (AR) and Order Management tasks:
• Process manual refunds, fix various order types, and resolve unfunded reports.
• Conduct consumer invoice research and serve as the point of contact for the Parts Call Center.
• Identify and implement process improvements to minimize manual effort in collaboration with Digital Technology (DT) and cross-functional teams.
• Develop automated solutions or leverage AI for improved efficiency.
• Reduce write-offs and minimize the need for concessions, improving overall profitability.
  
  

Commerce Production Failure Tracking (Owner Channel)

• Monitor and troubleshoot Where to Buy production issues.
• Partner with the Development Team to ensure site reliability and responsiveness for a 24/7 consumer platform.
• Create and maintain failure dashboards with financial impact analyses.
• Analyze failure trends to recommend and implement system improvements.
  
  
  

Bodewell Extended Service Plan Operations

• Run monthly queries to identify and resolve discrepancies between GE Appliances and Service Contract providers.
• Address daily exception errors and work with the Call Center on missing contract issues.
• Validate product and service plan alignments, proactively collaborating with Salsify/PIM DT teams to update Commerce sites.
• Communicate with vendors to resolve data-related issues.
• Submit and manage Digital Technology (DT) tickets for system improvements.
  
  
  

Legacy & Salesforce Transition – Parts Store Operations

• Support legacy system transitions and Salesforce integration for seamless Parts Store operations.
  
  
  

Additional Responsibilities:

• Participate in User Acceptance Testing (UAT) for future system enhancements and projects.
• Lead small-scale enhancements to improve Parts & Finished Goods Order Management.
• Assist the Operations Team with order research and troubleshooting as needed.
  
  
  

What You'll Bring to Our Team

Qualifications & Requirements:

Required Qualifications:

• Bachelor’s degree in Business, Communications, or a related field.
• Minimum 3 years of experience in eCommerce Accounts Receivable, Order Management, Pricing, Project Management, or related fields.
• Strong analytical, problem-solving, and process improvement mindset, with an innovative approach to business challenges.
• Proven ability to adapt in a dynamic environment.
• Excellent verbal, written, and presentation skills, with strong interpersonal communication.
• Ability to lead meetings, explain complex issues, and drive root-cause resolutions.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and web-based applications.
• Highly organized and detail-oriented, with the ability to present data effectively.
• Capable of making independent decisions with minimal oversight.
• Ability to identify solutions in ambiguous situations and recognize trends for strategic decision-making.
• Strong time management and organizational skills.
  
  
  

Preferred Qualifications:

• Experience with Oracle Order Management (Parts & Finished Goods).
• Creative thinker with an execution-driven work ethic.
• Ability to take ownership and drive solutions.
• Process improvement mindset with a passion for optimizing workflows.
  
  
  

Working Conditions:

• This is an on-site position located in Louisville, KY.
• Occasional weekend/evening work may be required.
• Standard office environment.
  
  
  

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.

By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com