Senior Servicing Analyst

EPM is growing, and we are seeking a Senior Servicing Analyst to join our team. You’ll be responsible for managing and maintaining servicing data, ensuring accuracy for analysis and reporting, as well as developing and distributing reports using Excel to provide insights into key servicing metrics. The ideal candidate is detail-oriented, highly analytical, and experienced in mortgage servicing, with a strong background in Excel and data analysis. If this sounds like you, apply today!

Key Responsibilities

• Manage and maintain servicing data, ensuring its accuracy and readiness for analysis and reporting.
• Develop, enhance, and distribute reports using Excel, focusing on portfolio performance and operational metrics.
• Provide mortgage servicing reports, focusing on delinquency, default, loss mitigation, and loan boarding.
• Identify and resolve discrepancies in loan data to ensure accuracy and compliance.
• Support various loan servicing activities, including processing document requests, conducting loan audits, and managing compliance with escrow and insurance requirements.
• Assist with managing the Loan Servicing mailbox by processing and researching requests, including document requests related to BK, FC, and Lien Notices, as well as Payoff Requests.
• Perform Loan Level Review of short sale and Deed-in-Lieu progress for monthly buyout dates.
• Upload GNMA Pool information to subservicer.
• Additional responsibilities related to business needs.

Qualifications & Skills

• High school diploma required; college degree preferred.
• 5+ years of mortgage servicing experience required.
• Prior experience in post-closing, insuring, or loan delivery preferred.
• Strong proficiency in Excel, including advanced formulas and data analysis.
• Strong attention to detail and organizational skills to manage multiple tasks and deadlines.
• Excellent problem-solving skills and the ability to collaborate effectively across teams.
• Knowledge of home loans and residential mortgages such as conventional, VA, FHA, USDA, Non-QM loans, and loan products.

About EPM

Founded at the height of the mortgage crisis in 2008, EPM has rapidly evolved into one of the leading mortgage lenders in the U.S. Our new mission, launched in early 2020, emphasizes our commitment: "We are a resource, and voice, for financial empowerment." This mission underscores our dedication to fostering financial literacy and accessibility within the communities we serve.

EPM's vision is clear: we strive to offer top-tier financial services, exceptional communication, and unwavering assistance to our clients. Our goal is not only to facilitate homeownership but also to empower individuals and families through informed financial decisions.

Headquartered in Atlanta, GA, EPM is licensed in 50 states and provides an array of lending resources such as Conventional, FHA, VA, 203K, Reverse, and USDA loans. Additionally, we are proud to be a trusted Seller/Servicer for Fannie Mae, Freddie Mac, and Ginnie Mae, ensuring that our clients have access to reliable and competitive financing options.

At EPM, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that a variety of perspectives enhances our team and drives innovation. Our hiring process adheres to fair employment practices, ensuring that all candidates receive equal consideration based on their qualifications and abilities. We encourage applicants from all backgrounds to apply and join us in creating an inclusive environment that reflects the communities we serve.